Privacy Policy

Who we are

Tessa McPeake provides astrological counselling and spiritual care services. She respects your privacy and is determined to protect your personal details. As a professional social worker and astrologer, Tessa considers client privacy and confidentiality as an integral part of her relationship with clients and this is reflected in our approach to privacy at astrotessa.com

The following privacy policy applies to all users, and conforms to Internet privacy standards. We will not share your details with anyone except as described in this Privacy Policy. If you have questions or concerns regarding this statement, you should first contact tessa@astrotessa.com Our website address is: https://astrotessa.com

What personal data we collect and why we collect it

As part of our work together, we may need to collect information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by astrotessa.com is collected via correspondence from you or your company. This may be via the telephone, email, mail, or directly through forms on our website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Any personal data you enter in the contact form is captured when you submit the contact form. We keep this information for a certain period for customer service purposes, but do not use the information submitted for marketing purposes.

Subscription forms

If you subscribe to my newsletter this will be handled through MailChimp. You can unsubscribe from this list at any time using the unsubscribe option in my emails. If you would like to know more about MailChimp’s privacy please see https://mailchimp.com/legal/privacy/

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

By default WordPress does not collect any analytics data. However, many web hosting accounts collect some anonymous analytics data.

Use of collected information

Any details collected from clients is required in order to provide you with our products and/or services, and a high level of service. Correspondence is recorded in order to provide service references and to assist in our staff development. Your data is not shared with any third parties and your privacy is key to us.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). Credit Card details are passed on directly to Paypal who process our payments as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email tessa@astrotessa.com

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Credit cards details are entered on our third party site, Pay Pal. You can view privacy policy statements for PayPal, WordPress and Woocommerce and MailChimp, who we use for our newsletters.

Visitor comments may be checked through an automated spam detection service, using Google recaptcha services.

Orders

When you purchase a product or service from us, we usually request certain personally identifiable information from you as part of our service. You may be required to provide contact information (such as name, email, birth details and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Communications uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details.

We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at tessa@astrotessa.com

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. Third Parties may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Tessa McPeake does not share any information with third parties for any unknown or unrelated uses.

Links

Links on the site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of astrotessa.com.

Legal

We reserve the right to disclose your personally identifiable information as required by law when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Your contact information

Please contact me via the contact form if you have any questions or concerns about Privacy.

What data breach procedures we have in place

If there is a data breach, we will contact you to inform you of our actions to protect your information. Complaints or issues about privacy in relation to astrotessa.com should be addressed to tessa@astrotessa.com

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